Terms & Conditions
Welcome to Parwana Premium Perfumes. By accessing or purchasing from our website, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.
1. General Information
Parwana Premium Perfumes reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Any changes will become effective once published on our website.
By using our website, you confirm that you are legally capable of entering into a purchase agreement.
2. Products & Product Information
We make every effort to ensure that product descriptions, images, prices, fragrance details, and other information displayed on our website are accurate.
However, slight differences in product color, packaging, bottle design, or appearance may occur due to photography, screen settings, manufacturer updates, or packaging changes.
3. Prices
All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.
Parwana Premium Perfumes reserves the right to change product prices at any time. Price changes will not affect orders that have already been confirmed.
4. Orders
Once an order is placed, you will receive an order confirmation through the contact information provided during checkout.
We reserve the right to cancel or refuse an order in situations including:
- Product unavailability
- Incorrect or incomplete customer information
- Pricing or website errors
- Suspicious or fraudulent orders
- Other circumstances beyond our reasonable control
If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund policy.
5. Payment
We may offer different payment methods depending on availability, including Cash on Delivery (COD) and other payment options displayed during checkout.
Customers are responsible for providing accurate billing and contact information when placing an order.
6. Shipping & Delivery
We aim to process and dispatch orders as quickly as possible.
Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, and other circumstances beyond our control.
Parwana Premium Perfumes is not responsible for delays caused by courier companies or circumstances outside our reasonable control.
Customers must provide a complete and accurate delivery address and contact number.
7. Order Verification
For Cash on Delivery orders, we may contact the customer by phone or other available communication methods to verify the order before dispatch.
Orders that cannot be verified may be cancelled.
8. Returns & Exchanges
Customers should review our Return & Refund Policy before placing an order.
For hygiene and safety reasons, perfumes that have been opened, used, sprayed, or damaged after delivery may not be eligible for return or exchange.
If you receive an incorrect, damaged, or defective product, please contact us within the specified period mentioned in our Return & Refund Policy.
9. Damaged or Incorrect Orders
If your parcel arrives damaged or you receive the wrong product, please contact our customer support as soon as possible.
We may require photographs or videos of the package and product to investigate the issue and process an appropriate solution.
10. Customer Information
Customers are responsible for providing accurate information, including:
- Full name
- Complete delivery address
- Phone number
- Email address, where applicable
Parwana Premium Perfumes will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
11. Website Content
All content available on this website, including text, images, graphics, logos, product descriptions, and other materials, belongs to or is used by Parwana Premium Perfumes and may not be copied, reproduced, modified, or distributed without permission.
12. Intellectual Property
The Parwana Premium Perfumes name, logo, branding, product content, website design, images, and other original materials are protected by applicable intellectual property laws.
Unauthorized use of our content or branding is prohibited.
13. Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.
We may temporarily suspend or restrict access to the website for maintenance, updates, or other operational reasons.
14. Limitation of Liability
Parwana Premium Perfumes will not be liable for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, communication failures, or incorrect information provided by customers.
15. Fraudulent Activity
Any fraudulent, abusive, or suspicious activity involving our website or orders may result in cancellation of the order and, where appropriate, further action.
We reserve the right to refuse service to customers involved in fraudulent or abusive activities.
16. Third-Party Services
Our website may use third-party services such as payment providers, courier companies, analytics services, or other service providers.
These third parties may have their own terms and privacy policies, and customers may be subject to those terms when using their services.
17. Privacy
We respect the privacy of our customers. Information collected during the ordering process may be used to process orders, arrange delivery, communicate with customers, provide customer support, and improve our services.
For more information, please review our Privacy Policy.
18. Contact Us
If you have any questions regarding these Terms & Conditions, orders, products, or our services, please contact Parwana Premium Perfumes through the contact details provided on our website.
Parwana Premium Perfumes
Premium Fragrances. Lasting Impressions.